Frequently asked

Short answers. Longer ones live in the help centre.

Where is my order?: Tracking is emailed when the parcel is scanned. If it has been more than three working days with no scan, ask in the chat with your order number and we will chase the carrier.
Is the membership worth it if I buy one thing a year?: Probably not, and we would rather say so. It pays for itself at roughly three orders, or one order plus one reproof.
Do you ship to Ireland?: Yes — 3–5 working days, £9.95, no customs charges.
Can I change the delivery address after ordering?: Until it ships, yes. After that we can usually redirect through the carrier, but not always. Ask quickly.
My zip has failed. Is that covered?: Yes, at any age, and zips are the single most common repair we do. Send it in.
Are you going to email me constantly?: About once a month, and the unsubscribe link works immediately.