The four things people ask about most. If your question is not here, the chat bubble reaches a person.
Orders placed before 2pm on a working day leave the same day from our unit in Kendal.
Tracking arrives by email when the parcel is scanned, which is usually a few hours after the shipping confirmation.
Thirty days from delivery, unworn, with tags. Members return free; everyone else pays £3.95, deducted from the refund.
Worn kit that has failed is not a return — it is a repair, and there is no time limit on those.
We cut for layering, not for looking slim in a shop. If you are between sizes and plan to wear a fleece underneath, take the larger one.
Sleeves run long on purpose. That is not a fault.
Send it in at any age. Most repairs are free; anything involving new fabric panels gets quoted first and nothing starts until you say yes.